Returns

Our return window is [INSERT: return window, e.g. 14/30 days] from the date of delivery. To be eligible, items must be [INSERT: condition requirements].

Non-returnable items

Given the nature of our products (laboratory research materials), the following are generally non-returnable: [INSERT: non-returnable categories, e.g. opened vials, temperature-sensitive goods].

Refunds

Once a return is received and inspected, refunds are processed within [INSERT: refund processing time] to the original payment method.

Damaged or incorrect orders

If your order arrives damaged or incorrect, contact us within [INSERT: reporting window] of delivery at our contact page.

How to start a return

[INSERT: return process, e.g. contact support for an authorization before shipping items back, return address]

Need help?

Contact us at our contact page with questions about a refund or return.